Warranties
1-Year limited Warranty
Stoko’s Warranty Policy covers manufacturing defects and the Stoko Support System for up to 1 year after the purchase date. This includes:
- Control Dials
- Cables
- Laminations
Stoko's Warranty Policy does not cover:
- Damages caused by misuse, abuse, or by accident or negligence;
- Failure to observe care instructions, including incorrect laundering;
- Damage caused by rips, cuts, or tears;
- Normal wear and tear;
- Cosmetic damage (i.e., minor scratches, surface deformations, or discolouration) including natural fading of colours.
- Unauthorized modification or alteration including any repair done outside of Stoko Customer Support;
- Products purchased from unauthorized dealers (including, without limitation, products purchased through (i) third party auction sites, (ii) unauthorized dealers selling via third party marketplaces, or (iii) dealers selling altered or modified products;
- Products that have been worn in salt water and/or underneath a wetsuit;
- Products that have not been used in accordance with Stoko's Instructions for Use / Instruction Manual (IFU);
If your claim is accepted, and the replacement product is discontinued or out of stock, store credit for the full amount of your original purchase will be provided.
To start your claim please fill out our Warranty Claim form but clicking on the button below.
Please give Stoko Support Team 5-10 business days to review your warranty claim and get back to you. You will receive an email via hello@stoko.ca if you qualify for a warranty replacement or not. These responses can sometimes be sent to spam or junk mail, please ensure you check these inboxes before reaching out for an update on your warranty. The next steps will then be provided to you at that time. The expected total timeframe for a warranty claim is 3-6 weeks.
PRODUCT FAQs
The Supportive Tights are hard to get on at first, but it get easier we promise. These are not regular tights, which means you shouldn't put them on like regular tights! We've created a step by step guide to ensure the proper fit of your Supportive Tights below.
Putting the tights on correctly is essential for comfort, fit, and proper support. Please watch this video in the link below to learn how to put the Supportive Tights on and ensure the proper fit!
You're Supportive Tights will feel small at first. Our products provide targeted compression for stability and increased blood flow, which will make the tights feel tighter and potentially smaller than what you might be used too. Additionally, the Supportive Tights have a break-in period. The more you move in your Supportive Tights the more the cables will work their magic to conform to your body perfectly.
Please watch our video below for a guide on how to properly break in your Supportive Tights to give you the best experience.
Unlike traditional braces, our innovative design ensures that you won't feel any cumbersome restrictions. Instead, our aim is to provide you with an experience that feels completely invisible.
The Stoko Support System is crafted to seamlessly engage when you need it the most, yet remain virtually undetectable during your daily activities. With 90 feet of high-strength cables, meticulously designed to mimic your muscles and ligaments, we reinforce your body's natural mechanics while allowing you to move freely and unrestricted.
Don't be alarmed if you don't feel any major sensations— that's the true beauty of our design. Think of it as joint support gone stealth. The Stoko Support System silently works in the background, providing unparalleled reinforcement without impeding your mobility or comfort.
Click the link below to watch a video highlighting what the Stoko Support System should feel like!
When you engage the Stoko Support System through the dials in the back, you may feel tension around the waistband, which is normal! If you feel tension, simply slide your thumbs under the waist band and pull it away from your body. By doing this, you should feel the cables moving and the tension relaxing around the waist.
