We offer 3 shipping services.

• Standard 4-7 Business Days
• Expedited 2-3 Business Days
• Express 1-2 Business Days

Please note there is a fulfillment delay of up to 2 business days from your date of purchase. During the holidays there can be shipping delays that are out of our control, we will do the best we can to get you your product in a timely manner.

International Shipping

At this time, we cannot ship or sell Stoko products outside of North America. Please feel free to sign up for our newsletter to keep up-to-date as we continue to grow.

Shipment tracking information will be sent to you via email once your order has been shipped. Please check your spam/junk folder as sometimes these emails can get lost in there. If you are having trouble finding your tracking information, feel free to reach out to us at hello@stoko.ca

Once the product leaves our warehouse, there are limited options in what we can control and we share in your frustration with shipping issues.  We recommend contacting the shipping carrier directly as they would have the most up-to-date information.

Stoko is unable to change or cancel any orders once it has been created. Please double-check that all information you input is correct when creating the order, before processing your payment.

Stoko is unable to change any address information once the order has been created. If you happen to put in the wrong information, please contact the carrier directly.

Please reach out to Stoko so that we can help you look into this matter. We will do our best to create a ticket and locate your package, but ultimately the shipping carrier will have the most up-to-date information.