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During peak times, response could take up to 1-2 business days. If you have a burning question, please visit our FAQs page.
Frequently asked questions
About
It is medical-grade knee bracing integrated into athletic apparel. The Stoko Support System utilizes high-strength Dyneema cables that mimic your muscles and ligament to reinforce the body, control dials to adjust the support and compression to elevate exercise recovery.
Currently, we do not have an open phone line for phone calls. You can get ahold of us through our contact form, email, text or live chat!
Getting back to you is our priority, we do the best we can to respond as quickly as possible. Sometimes this can be 1-2 business days.
If it has been longer than that, please check your spam or junk folders as our responses can sometimes land in there. We look forward to helping you out with your inquiry and getting you back to what you love doing.
Product
Great question! The first thing to know is that all of our tights have the same level of medical-grade support, this means you get to choose which product is right for you based on design features for your personal preference or activity.
We have a great breakdown of all the different features of our products at the button below. If you're still not sure, you can take our Product Finder Quiz or reach out to a Support Team member.
Supportive Apparel is unlike anything you would have worn before, therefore it's going to feel that way! We have lots of information on what to expect at the link below.
We make it easy with our "Find Your Size" button on our product pages next to the sizing options. Simply put your height and weight in and it will let you know which size to select.
Alternatively, you can check your size with our sizing chart. Please note that our K1 (1st Gen) and Supportive Tight (2nd Gen) have different size charts.
Supportive apparel is designed specifically with apparel & support in mind. We design based on height and weight to specifically address cable lengths. Providing the right amount of cable for the individual is our priority.
Waist and inseam measurements are not prioritized measurements as they are not key contributors to the surface area of an individual. The surface area for a medium who is tall and slim can be equal to the surface area of a medium who is shorter but wider. Having the same surface area means that the length of cable needed to support them would be the same. Therefore, our sizing is designed to take into consideration the amount of cable that wraps the individual in that size.
Shipping
Currently, we only ship to Canada & USA.
We hope to offer Supportive Apparel to more destinations in the future.
We offer 3 shipping services.
- Standard 4-7 Business Days
- Expedited 2-3 Business Days
- Express 1-2 Business Days
Please note there is a fulfillment delay of up to 2 business days from your date of purchase. During the holidays there can be shipping delays that are out of our control, we will do the best we can to get you your product in a timely manner.
Once your order is fulfilled, you will receive a shipment tracking email with all the information you need to track it right to your door.
These emails can sometimes land in your spam or junk folder, so be sure to check there or reach out to us if you haven't received them.
We cannot accommodate any address changes or order changes once an order has been placed. We recommend contacting the courier directly or the residents of the address you input.
Yes! We do ship to P.O boxes.
Please note that we do not offer any Express or Expedited shipping options to P.O box addresses.
At this time, we cannot accommodate shipments to APO or military addresses.