At Stoko, we know that life is better when we are able to do the activities we love. That’s why we’ve created the world’s first and only Supportive Apparel that’s proven to help people get active again and stay active for as long as possible. Based in Vancouver, British Columbia, we have assembled a multi-disciplinary team of dreamers, designers, and disruptors who are up for the challenge of creating a brand-new consumer category and learning a thing or two along the way.

Sound like something you’d like to be a part of? Perfect, keep reading.

Compensation: Base Salary: $80,000 - $100,000

Start Date: March 2025

About the Role:

As Stoko’s eCommerce + Customer Experience Manager, you will be responsible for key eCommerce platforms including Shopify, Gorgias, and Extensiv. You'll oversee day-to-day operations, refine existing systems and build new ones, and establish KPIs to align systems with business goals.

Roles & Responsibilities:

• E-commerce Operation:
  • Maintain smooth day-to-day operations across e-commerce platforms, ensuring seamless functionality from pre-purchase to post-purchase customer interactions.
  • Ensure accuracy and availability of data across platforms, such as product listings, pricing, promotions, and inventory levels.
  • Collaborate with the Marketing team to execute campaigns, track performance, and adjust strategies as needed.

• Systems Management:
  • Oversee integration between eCommerce, inventory management, and customer service platforms.
  • Identify and resolve system issues to ensure smooth order processing, fulfillment, reverse logistics, and data accuracy.
  • Lead the evaluation, selection and implementation of new technologies and platforms to improve operations and meet business objectives.

• Customer Experience Oversight:
  • Oversee the Customer Experience team, ensuring the right tools are in place to deliver a top-tier customer experience.
  • Establish and monitor performance metrics for customer service, ensuring that customer inquiries and issues are resolved efficiently and satisfactorily.
  • Design and implement strategies to improve the customer journey, from pre-purchase to post-purchase stages.

• Cross-functional Collaboration:
  • Work closely with Finance, Marketing, and Product teams to ensure systems align with broader business objectives.
  • Regularly evaluate and implement new tools, software, and processes that improve efficiency, productivity, and customer experience.

Qualifications/Experience:

• 3-5 years of experience in eCommerce operations or systems management, preferably in a fast-paced start-up or growth-stage environment.
• Strong expertise in Shopify and e-commerce platforms, with a deep understanding of integrations between systems (e.g., accounting, inventory, and customer support).
• Demonstrated ability to manage and optimize operational systems to improve business processes and scalability.
• Strong problem-solving skills with a track record of identifying inefficiencies and implementing effective solutions.
• Customer-focused mindset with the ability to improve customer experience while optimizing internal operations.
• Strong analytical skills, including the ability to monitor KPIs and generate actionable insights.
• Experience leading cross-functional teams and managing systems-related projects.
• Excellent communication skills, with the ability to collaborate with both technical and non-technical teams.

Perks and Benefits:

We are a team that loves to laugh together, learn from each other, and take care of one another. As a full-time employee at Stoko, you will be eligible to receive a benefits package, as well as a health spending account to cover healthcare costs such as dental, vision care, RMT and more. Additionally, Stoko offers flexible schedules, unlimited coffee, team bonding, and an environment that fosters creativity, growth, and real responsibility.

Still excited? Awesome. Send us an email at jobs@stoko.ca! Please include a resume and a cover letter explaining why you’re excited and why you’re a great fit for our team.