At Stoko, we know that life is better when we are able to do the activities we love. That’s why we’ve created the world’s first and only Supportive Apparel that’s proven to help people get active again and stay active for as long as possible. Based in Vancouver, British Columbia, we have assembled a multi-disciplinary team of dreamers, designers, and disruptors who are up for the challenge of creating a brand-new consumer category and learning a thing or two along the way.

Sound like something you’d like to be a part of? Perfect, keep reading.

*This is a temporary position with the potential to become permanent.

Start Date: September 2025

Tentative End Date: March 2026

Roles & Responsibilities:

As part of our Customer Experience Team, your responsibilities will include:

Customer Support & Communications

• Serving as the main point of contact to answer customer inquiries across all channels, including email, social media, SMS, live chat and phone (both inbound and outbound). 

• Maintain data collection strategy set out by the eCommerce + Customer Experience Manager.

• Maintain website content, customer experience platform macros, responses and AI guidance with relevant product and process information.

• Work with Product Experience Lead on product education tools and resources that are needed for our customers.

• Assisting with product seeding and order processing.

• Facilitate returns and exchanges, and handle warranty process and determination, liaising with internal and external stakeholders (Product Team and 3PLs). 

• Be a champion for Stoko’s products, communicating the value they provide and become an expert in product features, functionality, and use. 

• Confidently interact with customers to answer questions, give advice, and provide solutions through coordinating resolutions with other Customer Experience Specialist and other key stakeholders within the business.

Reporting & Metrics

• Manage CRM data entry to accurately capture customer feedback and communications.

• Assisting teams across the organization by capturing customer feedback trends, FAQs and relevant reporting metrics and insights on a regular cadence.

Qualifications & Experience:

• 1-3 years of work experience in a customer service role, and proven experience working with Gorgias (or equivalent CRM platform).
• Strong organizational and time management skills, and ability to prioritize.

• Great interpersonal and communication skills.

• Enthusiasm for lifelong learning, problem-solving, and stepping out of your comfort zone.
• Awesomeness. That’s right, you better be awesome.

Perks and Benefits:

We are a team that loves to laugh together, learn from each other, and take care of one another. As a full-time employee at Stoko, you will be eligible to receive a benefits package, as well as a health spending account to cover healthcare costs such as dental, vision care, RMT and more. Additionally, Stoko offers flexible schedules, unlimited coffee, team bonding, and an environment that fosters creativity, growth, and real responsibility.

Still excited? Awesome. Send us an email at jobs@stoko.ca! Please include a resume and a cover letter explaining why you’re excited and why you’re a great fit for our team.